Allianz Car Claims: Phone, Online, How to File Guide

Whether it’s a minor dent in a car park or something more serious on the motorway, dealing with a car insurance claim can feel overwhelming. Allianz Ireland processes thousands of motor claims each year through its dedicated phone, email, and online channels. This guide walks you through every reporting option, from the moment you pick up the phone to the final repairer decision, using only verified contact details from Allianz’s official pages.

Claims Phone (Ireland): 01 613 3990 · International Dial: +353 1 613 3990 · Motor Damage Email: motordamage@allianz.ie · Portal: myallianz · Existing Claims Phone: 01 613 3939

How do I make a motor claim with Allianz?

Three channels exist for reporting a new motor claim with Allianz Ireland: the dedicated claims line, the myallianz online portal, or direct email (Allianz Ireland Official Claims Page).

Register on myallianz

Log into your myallianz account to notify Allianz of an incident. If you do not yet have an account, you can register using your policy number. Once logged in, navigate to the “Claims” section and follow the guided steps to submit incident details, photos, and third-party information if applicable.

Email options

Send your claim notification to motordamage@allianz.ie. Include your policy number, a description of the incident, the date and location, and any police reference if applicable. For supporting documents such as photographs, repair estimates, or third-party details, attach them to the same email or send separately to documents@allianz.ie with your name, mobile number, and policy number in the body (Allianz Ireland Help Page).

Phone reporting

Call 01 613 3990 to speak directly with a claims handler. This line operates 24/7 for motor claims notifications. Allianz notes that their phone lines are currently experiencing high volumes, but callers can opt for a callback arrangement where a handler returns your call when it reaches the top of the queue (Allianz Ireland Official Claims Page).

How to make a car insurance claim with Allianz?

Beyond the initial notification, the claim process branches depending on the type of incident — standard motor damage, windscreen replacement, or theft.

Steps for new claims

After reporting, Allianz will assign your claim a reference number and guide you toward their network of aligned repairers. You can contact the garage directly for updates if your vehicle is already in for repair (Allianz Ireland Official Claims Page). Allianz maintains an extensive panel of approved bodyshops across Irish counties including Carlow, Cavan, Clare, Kerry, Kildare, Louth, and Mayo. Example repairer contacts appear on the official claims page — such as Pratts Auto Bodyshop in Carlow, reachable at 059 9141440 (Allianz Ireland Official Claims Page).

Windscreen claims

For windscreen damage, call 01 613 3990 and select option 2, or contact a preferred windscreen specialist directly. Autoglass handles windscreen replacements at 1850 363 636, while Allied Irish Windscreens is available at 1800 512 345 (Allianz Ireland Help Page).

Emergency services

For emergency assistance — breakdown, accident recovery, or urgent motor support — Allianz maintains a 24/7/365 line at 01 613 3990. Within the Republic of Ireland, breakdown assistance is also available via the freephone number 1800 77 99 99. Callers in Northern Ireland should use 0800 62 61 92 (Allianz Ireland Help Page).

How long do Allianz car insurance claims take?

The official Allianz Ireland website does not publish specific average processing durations or target turnaround times for motor claims (Allianz Ireland Official Claims Page). Claim resolution depends heavily on case complexity, repairer availability, and whether third-party liability is disputed.

Processing timelines

Allianz assigns each claim a reference number upon registration and provides updates through the repairer or via myallianz. For stolen vehicles, if the car is not recovered, policyholders must submit keys and documentation within 14 days of reporting the theft to Allianz (Allianz Ireland Official Claims Page). This 14-day window effectively starts the clock for settlement evaluation once all documents are received.

Payout factors

Payout timing is influenced by whether you use an aligned repairer — who bills Allianz directly — versus an independent workshop. Repairer choice may also affect guarantee coverage on completed work. Claims involving disputed liability or multiple parties typically require more documentation and longer investigation periods.

What is the Allianz car claims phone number?

Allianz Ireland operates separate phone numbers depending on whether your claim is new or already in progress, and whether you are calling from within or outside the Republic of Ireland.

Ireland number

New motor claims and emergency assistance: 01 613 3990, available 24 hours a day, 7 days a week (Allianz Ireland Help Page). Existing claims queries: 01 613 3939, available Monday to Friday, 9am to 5pm (Allianz Ireland Help Page).

International

Callers outside the Republic of Ireland should dial 00 353 1 613 3990 for new claims and emergencies (Allianz Ireland Official Claims Page). General customer service enquiries from abroad use 00 353 1 448 48 48 (Allianz Ireland Help Page).

Hours

Most Allianz business lines operate Monday to Friday, 9am to 5pm. The dedicated motor claims line at 01 613 3990 is the exception — it runs around the clock, 365 days a year. General customer service operates slightly extended hours: Monday to Friday 8am to 6pm, Saturday 9am to 1pm (Allianz Ireland Help Page).

Allianz car claims: contact directory at a glance

Four distinct contact tiers serve different stages of the motor claims lifecycle.

For international callers, prefix all Dublin 01 numbers with 00 353 1 (dropping the leading zero). For example, the new claims line becomes +353 1 613 3990.

The pattern here is clear: Allianz routes queries through distinct tiers. New claims go to 01 613 3990; existing claims updates to 01 613 3939; broker and email channels serve complementary roles. Matching your query type to the correct channel is the single most effective step you can take to speed up resolution.

Allianz car claims: confirmed facts vs. what remains unclear

Based on verified Allianz Ireland sources, certain details are documented and confirmed, while others remain absent from official pages or vary by individual policy terms.

“Our phone lines are exceptionally busy at the moment, however you can choose to receive a callback and one of our claim handlers will return your call when it reaches the top of the queue.”

— Allianz Ireland, Official Claims Page

“We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome.”

— Allianz Assistance, Complaints Handler

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Frequently asked questions